Refund policy

 

We want you to love what you ordered, but if something is not right, let us know. Items purchased from Onska are eligible for a free return/exchange, if returned within 4 days of delivery, in unused condition, with original tags and the packaging bag intact.

Post 4 days, it won’t be possible to exchange / return under any circumstances. Also, we don’t provide a second exchange / return. Please make sure you choose the correct size/color while exchanging it for the first time.

Refund Process:

  • To request a refund, please contact our customer service team at onskalabel@gmail.com with your order number and reason for return.
  • Once your return request is approved, we will arrange a parcel pickup from your provided address. Please ensure the item is securely packaged to avoid any damage during transit.

Refund Timeline:

  • After the parcel has been picked up and inspected by our quality assurance team, you will receive a confirmation email.
  • If the return is approved, the refund will be processed within 5-7 business days to your original payment method or via UPI/Bank account.
  • Shipping charges (if any) are non-refundable.

In the unlikely event that any product you have ordered from us is not received in good condition, damaged or defective, or if the product delivered is different from what you had ordered, you can raise an exchange request from our website.

NOTE: In Case of multiple items exchange / return, you have to place a request individually.

 

Returning one item purchased during a combo

If you have purchased two or multiple items from a combo and choose to return either one of them, then the return amount credited would be as per the individual item price and not the combo price.

Eg. If you purchase 2 cotton trousers for Rs. 1399 while one of them is priced at Rs.799  and choose to return one of them - then you will be refunded Rs. 600 (1399-799). Similar Terms & Conditions will be applicable in other product categories as well.

 

In exchanging for something else? 

In the case of an exchange, you are also allowed to choose a different product of the same or lesser value. If the value of the replacement product is less, the same can be refunded to you as store credit/refund to your bank account.